DOW Technologies is an award-winning distributor of 12Volt aftermarket products. Our team focuses on the sales of car, marine and powersport vehicle audio, video, and lighting upgrade products to 12Volt shops that sell and install the products. Additional vehicle upgrades products distributed include security alarms, remote start, safety products such as blind spot detection and backup cameras, radar detection, dash cameras, and other accessories.

The primary products distributed are car audio equipment (speakers, amps, radios, subs), remote start accessories, radars, cameras and more. Supporting products include everything from cables, plugs, fuses, harnesses, adapters to other installation parts. Our primary vendor partners are Sony, Escort, Triton, Rockford Fosgate, Arc Audio, and Metra.

The Account Manager position for DOW Technologies is primarily responsible for developing and increasing business in their designated territory and pillar. You will be responsible for managing and strengthening existing accounts, as well as finding and growing new points of business, developed directly by you or developed from leads provided by any of our external partners. Job responsibilities and obligations may extend beyond normal workday hours; you may be required to work before and after hours or on weekends in order to accomplish your goals. This position will work closely with all DOW management to provide you and our customers with the materials and programs needed to make them successful.

Essential Duties and Responsibilities:

• Manage, plan, and execute growth strategies for accounts within your designated territory.
• Responsible for increasing the profitability of DOW’s territories and footprint.
• Find and develop new relationships, along with maintaining existing relationships with customers.
• Maintain sufficient customer communication and assistance through phone, e-mail, online presentations, screen share and in-person meetings.
• Responsible for cooperating and interacting in a team environment that allows the professional growth of all employees.
• Communicate effectively with DOW Management, other Account Managers, and other internal departmental teams.
• Create a monthly in-depth analysis of the territory, significant account changes, and any new competitive information.
• Resolve customer conflicts and provide solutions in a timely manner.
• Enhance Sales and DOW’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Excellent organizational, time management and project management skills.
• Strive to exceed projected Key Performance Indicators. 
• Regularly meet with DOW Management to develop and shape the DOW Electronics vision.
• Ability to travel for short or extended periods including overnight travel as requested.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits Offered:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Company Paid Basic Life and Long-Term Disability
• Optional Short-Term Disability
• Life Insurance at extremely low rates
• 401K Plan with 10% unlimited company match
• Tuition Reimbursement
• Paid PTO, Bereavement and Jury Duty
• Relaxed dress code
• Flexible scheduling if it can meet the needs of customers
• Product and technical training
• Upbeat atmosphere and fun work culture 
• Family owned and operated
• Employee Purchase Program with a payroll deduction potential

Requirements

Required Qualifications: 

• Highly focused and proactive to handle simultaneous deadlines.
• Extremely motivated, self-starter with a passion to succeed. 
• Drive to learn new technologies and products. 
• Ability to manage multiple tasks and work well under pressure.
• Knowledge of computer programs including Microsoft Office Suite, word processing, spreadsheets and      databases; media storage.
• Valid driver’s license with reliable transportation.
• Excellent verbal and written communication skills.

Physical Demands:

• Able to sit and work at a computer keyboard and using the telephone for extended amounts of time.
• Able to perform general office administrative activities.
• Able to stoop, kneel, bend at the waist, and reach on a daily basis.
• Ability to safely, frequently and independently move and handle up to 25 lbs.
• Ability to drive 3-5 days a week for up to and exceeding 8-10 hours a day 
• Ability to travel via airplane as required
• Ability to work in a constant state of alertness and safe manner.

If interested in the position, click here to apply: shorturl.at/fmtP2

PowerBass USA, Inc., an established Southern California Car Audio Manufacturer is seeking an experienced Warranty & Returns Manager with advanced 12V knowledge and preferred past installation expertise to work in its corporate office located in Ontario, California.

This position handles all dealer and consumer warranty returns calls, documentation, and RMA generation as well as fielding back up technical support calls in a professional and courteous manner.

In the primary role of Warranty Department Manager, the candidate will show the ability to work independently, efficiently, and effectively handling daily tasks that are critical to an effective Returns and Warranty Service Department.

• Issue RMA numbers and complete forms for proper in house tracking and logistics of all consumer and direct customer returns.

• Receive and review all returned products to confirm the warranty status and identify all defects.

• Complete documents to issue return sales orders for replacement or credit for warranty items

• Working knowledge of company’s Customer Service guidelines to effectively communicate appropriately our policies and procedures.

• Work directly with Product Development, and Engineering departments to identify updates and technical bulletins for current catalog items as well as upcoming new product design.

In the secondary role of Technical Support Assistance, the candidate will show their knowledge in 12V installation and product use as well as trouble shooting.  Answer technical support phone calls as the back up to our lead Technical Support Director.  This role will be based on experience and will not be the primary function of the new hire.

We are looking to hire this position in the next 14 days and hope to find a very motivated 12V expert ready to make the step into the manufacture side of the industry.  PowerBass USA is showing amazing growth year in and year out thanks to its advancements in product development and manufacturing as well as our wonderful staff of amazing people who all share a passion for making great products and servicing our customers around the globe.

Hourly pay based on experience, paid vacation/sick days, and optional health benefits available. Please email resume to: e.harbour@powerbassusa.com  In person interview in our corporate offices will be required for consideration.